Digital downloads: because files are delivered instantly after payment confirmation, digital products are generally non-refundable once the download has been made available — unless the file is defective or not as described. If something is wrong with a file, email us and we’ll fix or replace it.
Physical products: if an item arrives damaged or incorrect, contact us within 7 days of delivery with photos and your order number. We’ll arrange a replacement or refund where appropriate.
Email and we’ll help quickly.